Frequently Asked Questions
Everything you need to know about your iSinwheel ride.
How long does shipping take for electric scooters?
Orders are typically processed within 1-2 business days. Shipping usually takes 3-7 business days depending on your location within the continental United States.
What is the warranty policy on iSinwheel products?
We offer a 12-month limited warranty on main components including the motor and battery, and a 6-month warranty on peripheral parts to ensure your peace of mind.
Can I return my scooter if I change my mind?
Yes, we offer a 30-day return policy. The product must be in its original packaging, unused, and in the same condition that you received it to qualify for a full refund.
Are iSinwheel electric scooters waterproof?
Our scooters typically carry an IP54 water-resistance rating, meaning they are protected against light splashes and rain. However, we do not recommend riding through deep puddles or heavy downpours.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna or Affirm for flexible monthly payments.
How do I track my order?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.